FAQs about IT services for engineering and architecture firms
Our SolidWorks or Revit files take five minutes to open over the VPN. What fixes that?
Almost always one of three things: the file is being streamed over a saturated VPN, the PDM or vault server is undersized for the working set, or the workstation is rendering on a CPU that does not have enough RAM or GPU. We diagnose by measuring rather than guessing: file-open profiling, vault round-trip times, GPU and memory utilization at the workstation. The fix is usually a PDM read replica at the satellite office, a local cache layer for hot working sets, a workstation refresh to a Pro GPU and 32 GB minimum, or a VDI / cloud workstation pattern if the team is fully remote. Five minutes routinely drops to 15 to 30 seconds.
Can engineers work from home without copying CAD files to a personal device?
Yes. The pattern is remote-workstation-first, not file-sync-first. We deploy GPU-passthrough VDI or cloud-workstation platforms (Frame, Workspot, Azure Virtual Desktop, or an on-prem RDS / Citrix setup, depending on file sizes and budget). The engineer signs in from any device, the CAD work happens on a workstation we control, and no file ever lands on the engineer's personal laptop. Conditional access and disk-encryption verification gate every session.
Our project deadline is Friday and the file server is making weird noises. What is your response time?
Same hour, often same fifteen minutes. "Weird noises" before a deadline is the moment to call us, not after the server has actually failed. We pull SMART data, check vault health, validate the last backup, and stage a known-good restore target in parallel so that if the box does fail, the cutover is measured in minutes rather than hours. If the noises are actually a fan or a coil whine and the box is fine, we still document the assessment so the next round of disk-failure indicators is not ambiguous.
We are submitting on a federal infrastructure project that mentions NIST 800-171 or CMMC. Does that apply to us?
It depends on whether the contract gives you access to Controlled Unclassified Information (CUI). Federal civil engineering work for Army Corps, NAVFAC, FAA, or BLM increasingly includes flow-down clauses that require NIST SP 800-171 controls (and CMMC Level 1 or 2 by phased timeline). If you only ever see Federal Contract Information (FCI) without CUI, Level 1 self-assessment is usually enough. If CUI is involved, you are looking at Level 2. We help engineering firms read the actual clauses in the bid package, scope the boundary, and stand up the controls before the contract starts, not after.
How do you back up a 4 TB BIM or PDM vault without saturating our internet for two days?
We do not full-copy. The first seed can be staged off-network (a portable drive or a local appliance), then forward only changed blocks to an off-account immutable cloud target. For ongoing protection, block-level deduplication and bandwidth-shaped windows mean the daily incremental fits in an off-hours slice without ever crowding out a project upload. Tested restore-from-backup is part of the program, because a backup that has never been restored is a hope, not a backup.